Utility Services & Billing
We're Here to Help
The Customer Service branch of the City of Ukiah Finance Department handles the service setup, disconnect, and billing for electric, water, sewer, and solid waste disposal and recycling services.
Please contact Customer Service with any questions related to these services. Once solid waste disposal and recycling services have started, non-billing related questions should be directed to Ukiah Waste Solutions at 707-234-6421.
Easy to use automated payment features are available to assist with timely payments. If you have a past due balance, please call our Customer Service Representatives at 707-463-6228 to discuss payment (M-F, 8:00-5:00 pm by phone or in-person at 300 Seminary Avenue).
To make a City bill payment or register with the new online system you will need your new Milsoft account number. Please call Customer Service at 707-463-6228 if you need assistance.
Register Your Account
- Go to: https://ebiz.cityofukiah.com
- Click on “Register” (usually top right)
- When prompted:
- Account Number: Enter 12345 (only the numbers before the dash)
- Meter Number: Enter 1234567
- Name on Account: Joe A. Smith
- Follow the prompts to complete registration, create a username and password, and set up your account.
- Once registered, you can log in anytime to view and pay your bill.
Make a Single Payment as a Guest
- Go to: https://ebiz.cityofukiah.com
- Click “Guest Payment”
- Select “Utility” from the dropdown.
- Enter each account number individually and completely:
- Account Number: Enter 123456002
- Enter Last Name: Smith
- Select the top row(s) for the accounts shown and click “Add to Cart”
- On the next screen, click “Proceed to Payment”
- Select your payment method in the drop down and select how much you’d like to pay (either full balance, partial, or pay ahead).
- Click “Continue to Payment Information”
- Enter your credit card or check info
- Click “Continue to Review Payment”, confirm all is correct, and then complete the transaction.
** All account numbers and names are fictitious and are for examples only**
Payment Arrangements
If you need more time to pay your bill or wish to arrange a payment plan, please call our office at (707) 463-6228 or stop by for a personal consultation. We can also provide financial assistance for energy bills to eligible households.
In Person
The City offers two ways to make your payment at the Civic Center:
Walk in Payments
You can bring your payment to the Utility Customer Service Desk at the City of Ukiah Civic Center, located at 300 Seminary Ave, Ukiah. Please bring your bill or payment coupon. The customer service representative will post your payment and provide you a receipt.
Drop Box Payments
Payments dropped in one of the two drop boxes should be placed in an envelope along with the payment stub. If you do not provide a payment stub please note the account number and or service address on your check or on your envelope so your payment can be properly posted. All payments will be picked up daily after 8 am and posted to accounts on the same day. The City offers two drop box locations:
- 413 W Clay Street (Night Drop Box in Building Wall)
- 300 Seminary Avenue (Green Box in Median)
Payment Arrangements
If you need more time to pay your bill or wish to arrange a payment plan, please call our office at (707) 463-6228 or stop by for a personal consultation. We can also provide financial assistance for energy bills to eligible households.
Frequently Asked Questions
- How to set up City of Ukiah residential services (Electric, Water, Sewer, and Garbage)
- How to move services to a new residence
- How to discontinue services
- How to set up commercial services
- Does the City facilitate composting?
- What size gray trash tote do I need?
- How do I report a power outage or get information about a current outage?
- How do I report problems with a street light?
How to Setup City of Ukiah Residential Services
Electric, Water, Sewer, and Garbage
- Complete the Residential Utility Application and/or the Residential Solid Waste Application.
- Bring a photo ID and the completed application(s) to the Ukiah Civic Center at 300 Seminary Avenue between 8:00-5:00 M-F. If you are renting or leasing your residence, you must also bring a copy of your rental/lease agreement. All persons 18 years or older on the rental/lease agreement must be on the services application.
- A credit check will be run to determine the deposit required to open your account. Deposits range from $165-$235 for a rented/leased residence; no deposit is required for an owner occupied residence. Deposits will be refunded after a year of good payment history (i.e. 2 or fewer late payments).
- A non-refundable service charge of $15 for electric service and $15 for water service will be charged when setting up these services.
How to Move Services to a New Residence
- Complete the Residential Utility Application and/or the Residential Solid Waste Application.
- Bring a photo ID and the completed application(s) to the Ukiah Civic Center at 300 Seminary Avenue between 8:00-5:00 M-F. If you are renting or leasing your residence, you must also bring a copy of your rental/lease agreement. All persons 18 years or older on the rental/lease agreement must be on the services application.
- A credit check may be run to determine if a new deposit is required. Existing deposits for accounts in good standing can be transferred to the new account. Deposits range from $165-$235 for a rented/leased residence; no deposit is required for an owner occupied residence. Deposits will be refunded after a year of good payment history (i.e. 2 or fewer late payments).
- A non-refundable service charge of $15 for electric service and $15 for water service will be charged when setting up these services.
How to Discontinue Services
- You may cancel services between 8:00-5:00 M-F either in person at the Ukiah Civic Center at 300 Seminary Avenue or via phone (707) 463-6228.
- Any remaining deposits on your account will be applied to the final bill.
- Any remaining credit balance on your account (including deposits) can be transferred to another account or will be refunded to you via a check. A credit letter will be mailed to verify the mailing address, upon return of credit letter, a request will be submitted to our Accounts Payable department for your credit amount. If your credit balance is $50 or less, you can come into the Civic Center and request a cash refund.
How to Setup Commercial Services
Electric, Water, Sewer, and Garbage
- For electric, water, and sewer service complete the Commercial Utility Application.
- Bring a photo ID and the completed application(s) to the Ukiah Civic Center at 300 Seminary Avenue between 8:00-5:00 M-F. If you are renting or leasing your place of business, you must also bring a copy of your rental/lease agreement. All persons 18 years or older on the rental/lease agreement must be on the services application.
- A credit check will be run to determine the deposit required to open your account. Deposits range from $165-$235 for a rented/leased location; no deposit is required for an owner occupied location. Deposits will be refunded after a year of good payment history (i.e. 2 or fewer late payments).
- A non-refundable service charge of $15 for electric service and $15 for water service will be charged when setting up these services.
- Commercial garbage service is setup directly through Ukiah Waste Solutions. You can contact them at 707-234-6400.
- A trash tote sizing guide is provided for all customers.
Does the City Facilitate Composting?
Yes! The City of Ukiah and Ukiah Waste Solutions make it easy to recycle your food and yard waste with a waste sorting guide. Check out more details.
How do I report a power outage or get information about a current outage?
24-Hour Power Outage Hotline: 707-463-6288
Call 707-463-6288 24 hours a day to report a power outage or to get information and updates about repairs during a power outage.
How do I report problems with a street light?
Use the Street Light Problems web submission form or the iWorQ web portal to report problems with street lights within the city.
Energy Bill Assistance Programs
- Ukiah C.A.R.E.S. Programs
- Home Energy Assistance Program – H.E.A.P.
- Assistance for Households with Life Support Equipment
Ukiah C.A.R.E.S. Programs
City Assistance for Relief through Energy Support – C.A.R.E.S is an extension of the Salvation Army R.E.A.C.H. Program. The City of Ukiah has three different programs that help with financial assistance for electric utility bills to eligible households. Customers can call the Salvation Army office at (707) 510-1103 to apply for assistance.
Senior Citizen Monthly Discount
- A credit of $40, $30, or $20 per month is applied toward electric charges to eligible Senior households.
- The City of Ukiah utility bill must be in the Senior’s name.
- The Senior must be 62 years of age or older to qualify.
- Customers with a gross income of up to 200% or less of the current Federal Poverty Guidelines may apply for assistance.
- The City of Ukiah Customer Service Department provides customers with the proper printouts of their account.
- Benefits appear as credit on the monthly utility bill.
Non-Senior Household Monthly Discount
- A credit of $30, $20, or $10 per month is applied toward electric charges to eligible households.
- Customers with a gross income of up to 200% or less of the current Federal Poverty Guidelines may apply for assistance.
- Benefits appear as credit on the monthly utility bill.
Low-Income Energy Efficient New Construction Housing Incentives
Incentives are available to qualified developers/contractors for incorporating energy efficient designs at least 5% above Title 24 minimums into new, low-income housing projects.
- Energy savings must exceed Title 24 requirements by at least 5%.
- Energy savings must be documented on one or more Title 24 Certificates of Compliance.
- Rebate is $100 per percent over Title 24 minimum.
- Rebate(s) will not exceed 100% of incremental cost or $2000 per living unit.
- Completed application, Title 24 Certificate(s) of Compliance, a copy of Title 24 Report, and a completed IRS W-9 Form must be submitted prior to start of construction.
Ukiah C.A.R.E.S. Information and Applications
- C.A.R.E.S. Program Credits and Rebate Details
- C.A.R.E.S. Income Requirements Chart
- C.A.R.E.S. – Monthly Discount Application
- C.A.R.E.S. – Descuento Mensual
- C.A.R.E.S. – Senior Discount Application
- C.A.R.E.S. – Descuento Para Personas Mayores
- Lower-Income Energy Efficient New Construction Rebate Application
C.A.R.E.S. Program Credits and Rebate Details
Home Energy Assistance Program – H.E.A.P.
North Coast Energy Services offers utility bill assistance once per year to low income households on a non-emergency basis. Contact them for pre-qualification over the phone at (707) 463-0303.
Assistance for Households with Life Support Equipment
Individuals with life support equipment can request to receive assistance for the cost of electricity by completing an application for Medical Baseline Assistance. Upon approval, an additional baseline allowance of 500 kWh to 1000 kWh, for qualified life support needs, is added to the customer’s current baseline. To receive this additional baseline allowance the customer must complete the front side of the application and then take it to their physician. The treating physician must complete and sign the back side of the application. The physician mails the completed application to the City of Ukiah for approval.
City Services Applications and Forms
- Residential Utilities, Garbage, and Recycling Application
- Residential Utilities, Garbage, and Recycling Application – Spanish
- 10-Gallon Reduced Rate Collection Service Application
- 10-Gallon Reduced Rate Collection Service Application – Spanish
- Trash tote sizing guide
- Trash tote sizing guide – Spanish
- Waste sorting guide
- Waste sorting guide – Spanish
- Commercial Utility Application
- Commercial Utility Application – Spanish
- C.A.R.E.S. – Monthly Discount Application
- C.A.R.E.S. – Monthly Discount Application – Spanish
- C.A.R.E.S. – Senior Discount Application
- C.A.R.E.S. – Senior Discount Application – Spanish
- Application for Medical Baseline Assistance
Current Utility Rates
Electric
- Electric Rate Tables (effective July 1, 2024)
- Residential Service Electric Rates
- Small Commercial Service Electric Rates
- Medium-Large Commercial Service with Demand Electric Rates
- Industrial Service with Demand Electric Rates
- Ukiah Green Energy Program and EV Charging Station Rates
- Power Costs Surcharge Rider
- G-1 Customer Generation Rate Information
Sewer
- 2025 Sewer Financial Plan Study
- City Prop 218 Notice
- City Prop 218 Notice – Spanish
- Sewer Rates effective October 01, 2024
- June 17, 2020 – Notice of Public Hearing on Proposed Rates for Sewer Service Charges
- Letter to Ratepayers – Wastewater Rates April 2020
- Ukiah 2020 Joint Sewer Rate Study Final Report
- UVSD (outside city limits) Sewer Rates (July 1, 2014 rates are still active)
Notification Process and Fees
All bills are due and payable upon presentation. Your account is considered Past Due 25 days from issuance of the initial bill. A Delinquency Notice will be issued (with a $5.00 late fee) 7-10 days later. If you do not pay the delinquent amount within 7 days, a Final Notice will be issued and a $5.00 late fee will be assessed on the account.
If the bill remains unpaid 52 days after the initial bill has been issued, you will receive a phone call to discuss your account. If phone contact cannot be made, an orange 48 Hour Final Notice flyer will be delivered to the service address. If the account is not paid by the due date on the orange 48 Hour Final Notice flyer, a $25.00 late fee will be added to your account. If your account is not brought current, your electricity may be disconnected 54 days after the initial bill has been issued. After that time you will be required to pay the TOTAL DUE on your account before service will be restored, in addition to the following:
- Disconnection Processing Fee: $55.00
- Reconnection Fee: $25.00 (during normal business hours) -OR- $75.00 (after 5:00 p.m.)
- Electric Deposit: Two times average monthly bill ($150.00 minimum)
Customer Rebate Programs and Forms
The City of Ukiah has partnered with Efficiency Services Group to provide both downloadable PDF and online electric rebate applications in English. Use the rebate portal at https://www.directefficiency.com/ukiah-electric-rebates/. Spanish versions of the forms are available below.
