The Customer Service branch of the City of Ukiah Finance Department handles the service setup, disconnect, and billing for electric, water, sewer, and solid waste disposal and recycling services.
Please contact Customer Service with any questions related to these services. Once solid waste disposal and recycling services have started, non-billing related questions should be directed to Ukiah Waste Solutions at 707-234-6421.
Easy to use automated payment features are available to assist with timely payments. If you have a past due balance, please call our Customer Service Representatives at 707-463-6228 to discuss payment (M-F, 8:00-12:00 and 1:00-500 pm by phone or in-person at 300 Seminary Avenue).
Phone: (707) 463-6288
300 Seminary Avenue
Business Hours: M-F 8:00 – 5:00 p.m.
Phone: (707) 463-6228
Fax: (707) 463-6204
Email: utilityservices@cityofukiah.com
To make a City bill payment or register with the new online system you will need your new Milsoft account number. Please allCustomer Service at 707-463-6228 if you need assistance.
When you enroll in EasyPay, your bank will automatically deduct funds from your checking account to pay your Ukiah utility bills. You won’t have to worry about missing payments if you are away on a trip. Save time and money! Apply today: Easy Pay Authorization Form
The City offers two ways to make your payment at the Civic Center:
You can bring your payment to the Utility Customer Service Desk at the City of Ukiah Civic Center, located at 300 Seminary Ave, Ukiah. Please bring your bill or payment coupon. The customer service representative will post your payment and provide you a receipt.
Payments dropped in one of the two drop boxes should be placed in an envelope along with the payment stub. If you do not provide a payment stub please note the account number and or service address on your check or on your envelope so your payment can be properly posted. All payments will be picked up daily after 8 am and posted to accounts on the same day. The City offers two drop box locations:
If you need more time to pay your bill or wish to arrange a payment plan, please call our office at (707) 463-6228 or stop by for a personal consultation. We can also provide financial assistance for energy bills to eligible households.
Yes! The City of Ukiah and Ukiah Waste Solutions make it easy to recycle your food and yard waste with a waste sorting guide. Check out more details.
Call 707-463-6288 24 hours a day to report a power outage or to get information and updates about repairs during a power outage.
Use the Street Light Problems web submission form or the iWorQ web portal to report problems with street lights within the city.
City Assistance for Relief through Energy Support – C.A.R.E.S is an extension of the Salvation Army R.E.A.C.H. Program. The City of Ukiah has three different programs that help with financial assistance for electric utility bills to eligible households. Customers can call the Salvation Army office at (707) 510-1103 to apply for assistance.
Incentives are available to qualified developers/contractors for incorporating energy efficient designs at least 5% above Title 24 minimums into new, low-income housing projects.
North Coast Energy Services offers utility bill assistance once per year to low income households on a non-emergency basis. Contact them for pre-qualification over the phone at (707) 463-0303.
Individuals with life support equipment can request to receive assistance for the cost of electricity by completing an application for Medical Baseline Assistance. Upon approval, an additional baseline allowance of 500 kWh to 1000 kWh, for qualified life support needs, is added to the customer’s current baseline. To receive this additional baseline allowance the customer must complete the front side of the application and then take it to their physician. The treating physician must complete and sign the back side of the application. The physician mails the completed application to the City of Ukiah for approval.
All bills are due and payable upon presentation. Your account is considered Past Due 25 days from issuance of the initial bill. A Delinquency Notice will be issued (with a $5.00 late fee) 7-10 days later. If you do not pay the delinquent amount within 7 days, a Final Notice will be issued and a $5.00 late fee will be assessed on the account.
If the bill remains unpaid 52 days after the initial bill has been issued, you will receive a phone call to discuss your account. If phone contact cannot be made, an orange 48 Hour Final Notice flyer will be delivered to the service address. If the account is not paid by the due date on the orange 48 Hour Final Notice flyer, a $25.00 late fee will be added to your account. If your account is not brought current, your electricity may be disconnected 54 days after the initial bill has been issued. After that time you will be required to pay the TOTAL DUE on your account before service will be restored, in addition to the following:
The City of Ukiah has partnered with Efficiency Services Group to provide both downloadable PDF and online electric rebate applications in English. Use the rebate portal at https://www.directefficiency.com/ukiah-electric-rebates/. Spanish versions of the forms are available below.
The City of Ukiah will soon be implementing automated calls to customers who have past due utility balances and possible interruption of electric service. The calls will be automated, instructing customers to reach out to our Customer Service Department. A 48-hour notice will be delivered to the service address the following day. A processing fee of $25.00 will be added to the account. To avoid the 48-hour notice and fee, please call the phone number provided in the voicemail (707-463-6228 option 1, then option 4) to discuss your account. The automated call will include both English and Spanish messages.
Greening Your Home and Business
In today’s era of escalating energy costs and climate change, making energy efficiency improvements to your home or business is a top priority. You can secure immediate cost savings by lowering your overall energy usage, which also reduces your carbon emission footprint. You can also save money in the areas of waste reduction, equipment use, transportation, and building design. We’ve gathered 21 green business tips that you can implement quickly and easily in your own business.
Here are some additional information links:
Water-Efficiency, Treatment, and Storm Water Improvements
Wastewater Treatment Plant
The City of Ukiah has made significant investments to build conservation into the structure of our operations. A critical component of our structural conservation has been our state-of-the-art wastewater treatment plant. This plant has allowed us to reduce overall water use, reduce discharges to the river, and enhance the supply of sustainable, reliable water resources. The treatment plant also relies on LED lighting and Variable Frequency Drive (VFD) motors, which greatly increase energy efficiency.
Ukiah secured a grant from the State Water Resources Control Board to cover about a third of the cost of the recycled water system and secured another grant from CalRecycle to filter storm water before it is discharged to the river.
Learn more about the wastewater treatment plant.
Converting Water Fixtures
As the City modernizes its buildings, we are replacing traditional toilets and sink faucets with low flow fixtures, significantly reducing the amount of water used in our facilities.
Using Recycled Water for Outdoor Irrigation
The City is using recycled water at the Ukiah Sports Complex, at Oak Manor Elementary, and Oak Manor Park, keeping our fields and parks green while also promoting responsible and sustainable use of our water resources; additional expansion of the recycled water program is underway. Learn more about the Recycled Water Project.
Reducing Vehicle Miles Traveled
Bike Lanes
There are currently approximately 11.2 miles of class II bike lanes in the City of Ukiah. The City is in the design process and intends to expand the distance of bike lanes to 3.8 miles, which will be a total of approximately 15 miles.
Expanding the Great Redwood Trail – Ukiah
With broad public support, the City has been very active in developing the Great Redwood Trail within the City limits. The existing 2 miles of class I multi-purpose pathways provides a safe and efficient corridor for bicycle and pedestrian traffic to access major employment centers, services, shopping, residential areas, and the future Mendocino County Courthouse, as well as connectivity to other bicycle routes throughout the City. The fourth phase of this trail will add an additional mile and complete the trail within the City limits from north to south. Learn more about the trail.
Our Electric Utility
Learn more about the Electric Utility as well as few simple things you can do at your home and at work to reduce your own energy costs.
Parks and Recreation
The City secured an Urban Greening Grant from the California Natural Resources Agency, which is part of California Climate Investments, a statewide initiative that puts billions of Cap-and-Trade dollars to work reducing greenhouse gas emissions, strengthening the economy, and improving public health and the environment. This $1.78 million grant was awarded in 2017 and used to support the build-out of the Rail Trail.
At the direction of the City Council, the City of Ukiah Paths, Open Space and Creeks Commission prepared a document establishing the policies and procedures for the City crews and other agencies and organizations to follow when performing creek maintenance and garbage and rubbish removal. Learn more.
In partnership with the Community Foundation of Mendocino County and the ReLeaf program, the Parks team has set a goal of planting 50 trees per year. An emphasis on planting trees that provide street shade will expand the benefit of the City’s urban forest.
Environmentally Friendly Land Use Policies
The City is in the process of updating its General Plan. Included in the proposed 2040 General Plan are new policies prioritizing complete streets, the development and implementation of a Climate Action Plan, preservation of agricultural lands and open space, and other climate friendly policies and goals. Additionally, Ukiah has created a Green Building Toolkit to actively promote energy efficiency upgrades for homeowners and contractors.
Increasing Recycling and Reducing Organic Waste
Transition to Cloud Computing
Our Hybrid Fleet and Clean Equipment
Well ahead of state goals, the City of Ukiah is replacing gas and diesel-powered vehicles and equipment with hybrid vehicles and Tier 4, California Air Resources Board compliant equipment. Ukiah Police have deployed an electric vehicle and all City vehicles that travel out of town are certified hybrid vehicles.
Ukiah has always been forward-looking with regard to electric vehicles. We have had electric vehicle (EV) charging stations since the 1980’s. Currently, the City has public EV charging at the public parking lot on Oak and Standley Streets.
The City has also invested heavily in retiring outdated diesel equipment and replace generators, mowers, and tractors and other equipment used by public works and parks maintenance teams with vehicles that are compliant with new emission requirements from the California Air Resources Control Board.
Lighting Upgrades at City Facilities
City facilities have transitioned to energy efficient LED lighting, which are estimated to consume 75% less energy and last 25 times longer than traditional incandescent lighting. These changes resulted in significant cost savings for the city.
The facilities that have made this conversion include the Ukiah Valley Conference Center, the Grace Hudson Museum, City Hall, the Water Treatment Facility, and more.
Storm Drains and Your Home
Protecting Our Emissions Savings by Preventing Fires
We have also streamlined how our fire response teams are structured to ensure full funding, adequate resources, and available equipment.
Ukiah Valley Fire District Annexation
In November 2021, the Ukiah Valley Fire Protection District increased its service territory to include the City of Ukiah within its boundaries, creating a unified district that serves the entire Ukiah Valley. This annexation of service territory resolved a funding discrepancy, establishing an additional $900,000 to $1 million in annual revenue necessary to meet the growing needs of our region. This has included:
Converting to Solar Energy
To reduce our reliance on the electrical grid, the City of Ukiah has identified city buildings ideal for solar installation. To date, the City has installed 40 Photovoltaic (Solar) panels at the Civic Center, saving the City approximately $26,061 and reducing our carbon footprint by 42.6 metric ton over 17 years.
Additionally, the water re-circulation system that heats the Ukiah Municipal Swimming Pool is 100% solar powered.
The City continues to pursue funding opportunities to outfit additional municipal facilities with solar. The City is currently involved with adding 123 kW of solar system at Anton Stadium parking lot. This solar system will help reduce our carbon footprint by approximately 62 metric ton yearly. We have also implemented automation for heating and cooling of City facilities to reduce power use during peak times.