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The Customer Service branch of the City of Ukiah Finance Department handles the service setup, disconnect, and billing for electric, water, sewer, and solid waste disposal and recycling services.


Please contact Customer Service with any questions related to these services. Once solid waste disposal and recycling services have started, non-billing related questions should be directed to Ukiah Waste Solutions at 707-234-6421.


Easy to use automated payment features are available to assist with timely payments. If you have a past due balance, please call our Customer Service Representatives at 707-463-6228 to discuss payment (M-F, 8:00-12:00 and 1:00-500 pm by phone or in-person at 300 Seminary Avenue).

24-Hour Power Outage Hotline

Customer Service

300 Seminary Avenue
Business Hours: M-F 8:00 – 5:00 p.m.
Phone: (707) 463-6228
Fax: (707) 463-6204
Email: utilityservices@cityofukiah.com

How to Read Your City Electric Bill

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The City of Ukiah will soon be implementing automated calls to customers who have past due utility balances and possible interruption of electric service. The calls will be automated, instructing customers to reach out to our Customer Service Department. A 48-hour notice will be delivered to the service address the following day. A processing fee of $25.00 will be added to the account. To avoid the 48-hour notice and fee, please call the phone number provided in the voicemail (707-463-6228 option 1, then option 4) to discuss your account. The automated call will include both English and Spanish messages.

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